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Topic: Descent Espresso (28 msgs / 1188 lines)
1) From: treynolds
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I would like to add an echo to Andrew's 
comments.
 
On a recent weekend getaway with my better half to 
Leavenworth, Washington, we stopped by the local "coffee roaster" for what we 
thought would be a great mocha. There was Starbucks across the street, but we 
were yearning for something different. (Most Starbucks here in Washington are 
pretty good, not great, but predictable...)
 
My wife ordered a breve and I ordered a mocha, then 
walked past their small roaster to use the restroom.
 
I returned in time to see them make my 
mocha.
 
The girl behind the counter "pulled" the shots ( 
the machine was on 'auto' ), then, YUK, she pulled out the jug of chocolate milk 
and proceeded to steam it, poured it and handed me my mocha. I paid for it, but 
regreted doing do later.
 
YUK, YUK, YUK!!!
 
I ended up throwing almost all of it 
out.
 
We would have been better off going to across the 
street...
 
TR

2) From: Hugh Solaas
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I think I know the place in Leavenworth you're talking about, TR.  I 
used to search every place I traveled to for a good ristretto.  One day, I 
was in a shop in downtown Seattle (on 1st Ave.), where they roasted their own 
beans.  I asked the gal behind the counter if she would pull me her best 
ristretto.  She replied with an enthusiasm that raised my 
expectations.
 
She pulled, I sipped.  It was awful.  Bitter, bodiless 
bile.  Noticing the pained expression on my face, the young lady asked, 
"You didn't like it"?  Not wanting to embarrass her further I replied, "I 
think maybe I just don't like espresso.  No matter where I go, I can't seem 
to get anything that tastes good to me."  She leaned over the counter and 
confided, "I know, I don't like the stuff, either.  Let me pour you a 
regular coffee."
 
Now this young lady was not atypical of the American barrista.  Most 
of them simply don't know what a great shot is, and they, like us, don't like 
the product they produce and don't drink it without milk, sweeteners, and 
flavorings that tend to make the drink less horrific.  Is it any wonder 
that it is so hard to get a good shot at a coffee shop or drive thru?
 
--Hugh
 
 

3) From: Anthony
There are actually two roasters in Leavenworth, but sadly, both give
about the same results.  One of the roasters "blends" coffee with bits
of dried local fruit, like apples or apricots.  I haven't been brave
enough to try one of those yet.
Anthony
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4) From: Steve
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Hugh,
Isn't that why we are here, at this coffee forum, 
because we all have our own tastes? It would be a different world if everywhere 
we went we found more people just like ourselves, kinda boring actually. But 
even within this forum, no two people have the same tastes. For example, I would 
probably have the same face you did if I drank the roast of those who never get 
to second crack.
 
Point is, if we happen to find a place that 
serves a cup that meets our tastes, it would be a miracle! And if everyone 
did we would never have discovered our own little world of doing it 
ourselves.
 
steve
 
 

5) From: Hugh Solaas
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Steve,
 
I find your assertion that bad espresso in a commercial establishment is 
"OK" because "we all have our own tastes" to be patently offensive.  I told 
the story of the barrista who didn't like espresso and who pulled bad shots to 
make the point that it is extremely improbable that a barrista who has no 
appreciation for or an understanding of ristretto could ever pull a good 
shot.  That is the primary problem in  most US coffee houses.
 
I also maintain that it is no "miracle" to find a place that pours a 
wonderful cuppa.  There are thousands of them in Italy and more than a few 
in the US.  All it takes is proper equipment, carefully cleaned and 
maintained, good coffee, operated by someone who really loves coffee and 
cares about their job enough to master the skills necessary to make good 
espresso.
 
And yes, I enjoy roasting my own coffee and I enjoy making my own 
espresso.  It is a wonderful hobby that I can do every day.  But, we 
should expect something nearly as good, if not better, in a quality coffee 
bar.
 
--Hugh

6) From: Steve D

7) From: Steve
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Hugh, 
Not to get into an email war, but you've insulted 
millions of coffee drinkers who think its good stuff. The Leavenworth and 
Seattle that you speak of are not in Italy. It may not be a miracle to find a 
good cup but gauging from your original post with all your 'travel' and 'search' 
it would be damn close. Most posts in this regard are all negative so 
far.
 
Lets face it, most of us would not want to live off 
the profits from a shop that specialized in that perfect cup, that's the problem 
with America. I've ran a few numbers through my head while waiting for my roast, 
you would have to charge an awful lot to keep a good shop running and still make 
a decent living. Now if we could bottle it and store it like a great bottle 
of wine... 
 
Anyway, isn't it great that 
we at can at least expect a great cup from ourselves and we don't have to drink 
that other stuff. 
 
steve
 

8) From: COFFEESINS
  I'm entering into this thread treading carefully as you are talking about 
my direct competition pertaining to the Leavenworth Roaster. If you can 
remember their name, (initials C.C.) their name fits their dark brew 
perfectly, it makes you Chatter as it hits your palate. The next time you are 
in the area drive the twenty minutes to Wenatchee and I'll attempt to pull 
you an Organic Peru that will knock your socks off. Actually you make a point 
I was trying to convey a month ago on how difficult it is to break into the 
coffee trade in the Northwest when the charbroiled bean is so widely accepted 
as the norm. We in this group are not "normal" and have a difficult time 
putting up with what we call substandard Coffee Houses serving underextracted 
charbroiled bitter crap. But from a business point I'd go broke the first day 
if I had to rely on straight espresso drinkers, in two months period of time 
I might sell one straight espresso. Ninety-nine point ninety-nine percent of 
all drinks are flavored lattes, including, get this, Toasted Marshmallow. I 
carry over sixty-four different variety of flavors in an attempt to keep up 
with customer demands. Descent espresso can sell but it has to be in a 
populous area for the proprietor to survive. This e-mail list has provided me 
with invaluable and challenging information while striving to perfect my 
beverage of choice and attempting to meet the demands my patrons beverage of 
choice, two separate drinks, one is tasty, the other 
sells................Jerry
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9) From: Steve
Jerry,
What all do you do/sell in your shop? Do specialize in one area? I have been
curious how one would make it work to sell fresh roasted coffee beans. I
have so many questions like what do you store them in, how long do you store
them, what do you do with them when they reach certain age? And of course,
how do you make a profit vs. loss?
Whats the name of your shop?
Thanks,
steve

10) From: Bearhair
On Fri, 27 Apr 2001, "Steve"  wrote:
<Snip>
   I don't consider pointing out those people's ignorance an "insult"
to them. We were all that ignorant in the past, unless we grew up in a
family that knew good coffee.
<Snip>
   No, it's not a miracle, any one of the commercial readers of this
list or alt.coffee produce wonderful shots and coffee. It's not
geography that prevents one from doing so, it's culture.
<Snip>
   And rightfully so. A friend of mine commented, after I refused a
cup of coffee after dinner in a restaurant, "what do you expect, it's
only restaurant coffee!". That very attitude is what allows such
establishment to continue to serve stale, poorly made coffee and
espresso. She would never think to say "what do you expect, it's only
restaurant steak!", but the acceptance of bad coffee has become
natural. Our great-grandmothers knew good coffee, because they were
likely roasting it themselves, but with the advent of Folger's,
generations have lost the knowledge of what a good cup of coffee even
tastes like.
<Snip>
   I don't understand your assertion that creating a good cup of
coffee or shot of espresso, in a shop housing a local roaster, is less
profitable than producing dreck. They have all the necessary
ingredients and lack only the appropriate knowledge. In the example
given by Hugh, the beans were fresh, the equipment was appropriate,
but the barista has never been educated properly. Astounding, given
the presumption that a person opens a local roastery because of their
dissatisfaction with commercially-produced coffee beans.
<Snip>
   Sure, but it's not rocket science. I shouldn't have to wait until I
get home from dinner to enjoy a good cup of coffee.
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11) From: Steve
Bearhair,
You are absolutely right, it's not rocket science, it's an art. Most
businesses aren't in the business of art, they are there to make a profit.
Hats off to the few who do sell a great brew. And, as Jerry said, 99.9% of
their customers don't care or, more realistically, don't have the time to
care because they are rushing to make their own profits somewhere.  It would
be great to hear from those who do sell a fresh roast cup, how they are
doing and what they do to make a decent living.
Most of us here have have been willing to take the time to create a great
cup of coffee. I will go out on a limb here and say that if the 99.9%
percent all decided to switch most of you would not be here. It's got to do
with the pride of being in the smaller percentage, the better cup if you
will. On top of that, over time, we will all wonder how we ever drank this
stuff because our taste buds are going to change and accept something
totally different.
steve

12) From: Ralph Cohen
On Sat, 28 Apr 2001 13:15:34 -0500, Bearhair wrote:
<Snip>
<Snip>
Exactly, and it's precisely because "... the acceptance of bad coffee
has become natural" that restaurants interested in serving the widest
number of patrons would be crazy to expend significant money and effort
on serving home-roasted-and-brewed quality coffee.  Not only would the
effort be completely wasted on 99.9% of the customers who wouldn't know
a really good cup of coffee if it bit them, but even worse, the
restaurant would probably be criticized by patrons unpleasantly
surprised by coffee that tasted so radically different than what they
were used to drinking.  Personally, I don't expect most restaurants to
serve the quality of coffee I'm used to having at home, so I'm never
too disappointed.  I generally skip ordering any coffee when I'm out
for dinner and then make myself a cup when I get home.
Ralph Cohen
rpcohen
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13) From: Bearhair
On Sat, 28 Apr 2001, "Steve"  wrote:
<Snip>
   Excuse me, but drawing the Virgin Mary using steamed milk on the
top of a latte is art. Pulling a quality shot of espresso or brewing a
good cup of coffee from fresh beans is technique.
<Snip>
   I beg to differ. Most of us here have taken the time to LEARN how
to create a great cup of coffee. The making is the easy part and
doesn't take much time at all.
<Snip>
   I agree, in part. If the vast majority of the public demanded
quality coffee, we would not be here, not because it was an issue of
pride in being an "elite" minority, but because the knowledge we seek
would be readily available. We would not have to search through the
internet to find those that do and sit at their knee to learn the oral
tradition of good coffee, it would be common knowledge.
<Snip>
   On this I must wholeheartedly disagree, presuming you're speaking
in terms of a few generations. Freshly made coffee, brewed properly
from freshly roasted quality beans, is the pinnacle of obtainable
flavor from such a product. Same also for freshly baked home-made
bread. And fruit at the perfect point of ripeness, grown from heirloom
seeds without the "benefit" of genetic engineering to improve
shippability at the cost of flavor,  These flavors are the best of the
breed, and I don't believe that human's tastes will change that
drastically so as to no longer appreciate such quality. 
   Society's willingness to give up the quality of freshly home
roasted, properly brewed coffee was driven by the psychological desire
generated by marketing schemes, where the home-roaster was depicted as
back-woods and the purchaser of commercially-prepared coffee was a
woman of the future.
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14) From: Steve
Well, I hope the person requesting less text gets by your post.
At any rate, since you have access to the internet, you should search on
health related info such as taste buds and other senses. Yes, they do change
not only with age but by what we intake. Our senses can become accustomed to
tastes, smells, sounds, etc where we no longer recognize them as when that
item first hit our pallete. Some foods, once incredible, can become rather
boring. There was even a post recently about zinc having some affect. Most
people do change, and grow...
In regards to making coffee is easy and profitable, I haven't seen any
posters come forward with their results, so I would rather not judge except
from an investment point of view it's not something I would venture into
right now - how about you?
steve
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15) From: Bearhair
 "Steve"  wrote:
<Snip>
   I never wrote that it was "easy and profitable", I questioned your
assertion that an existing coffeehouse would lose money by providing a
better quality product. See Message-ID:
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16) From: Steve
Bearhair,
I hope people aren't getting annoyed with our emails, hopefully it's not too
much of a burden to ignore us...
I would really like to hear from a shop owner who a) keeps on hand the
quality of beans Tom sells b) roasts at least 24-48 hours in advance of
brewing c) brews 10 minutes max before the customer wants the drink d) is
able to store and use the roasted beans before their time.
I see a lot of 'aged' roasted beans, wasted brew, and a good deal of the
time, out of fresh roast.
It makes for an interesting business plan to pull it off. Believe me, I
really enjoy roasting and appreciate the taste. I have spent many moments
trying to figure a way to share it with the rest of the world. The original
coffee shop, before Starbucks, started out that way. Where are they now? An
investment opportunitty making the stuff most here complain about.
steve
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17) From: Angelo
   I agree, in part. If the vast majority of the public demanded
quality coffee, we would not be here, not because it was an issue of
pride in being an "elite" minority, but because the knowledge we seek
would be readily available. We would not have to search through the
internet to find those that do and sit at their knee to learn the oral
tradition of good coffee, it would be common knowledge.
In light of this, there was a thread on alt.coffee as to why there were
hardly any Italian participants on (in?) that newsgroup. The conclusion
seemed to be that the Italians don't need to discuss what makes good coffee,
they just drink it.
Being of Italian descent, I am almost ashamed of the dreck my family drinks
at gatherings. Mr. Coffee machines and Folgers abound. I generally bring my
Moka pot and grinder with me, and am duly laughed at by all but the oldest
aunts who remember the taste and method......and please don't even mention
espresso...lol
I remember as a kid (1940's) that the "strong" coffee (Medaglia D'oro, made
in a Moka pot) was only served at special occasions and was usually served
with a shot of Anisette in it...I guess it was too "strong" for everyday
use...
They became Americanized very quickly, and lost something in the
process...:-(
Ciao,
Angelo
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18) From: Angelo
   I never wrote that it was "easy and profitable", I questioned your
assertion that an existing coffeehouse would lose money by providing a
better quality product. See Message-ID:
I have to agree..since they already have the ingredients and equiptment, the
only thing left is to learn how to use them...How would that "hurt" profits?
Ciao,
Angelo
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19) From: Bearhair
"Steve"  wrote:
<Snip>
   You obviously don't follow alt.coffee. There are several roasters
that participate.
   The original example was a local roaster whose barista pulled a
poor shot and admitted she didn't even like it herself, indicating no
knowledge of the possibility of good espresso. Sticking with that
example, we have all of your criteria covered. What does any of that
have to do with pulling a good shot? Or are you changing the topic to
profitability of coffeeshops in general?
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20) From: Steve
Bearhair,
I thought you left for the day...
<Snip>
We have gotten off the original topic. This all started with finding a shop
that makes a great cup and all of the negative comments about most coffee
houses. But my point still stands, they are few and far between because most
in America prefer to make a decent living, by selling to the masses. When
one is not at home it is extremely difficult to find that 'perfect' cup. I
don't disagree that there are some great shops out there. In fact, I tend to
visit Jerry in Wenatchee some day. But expecting to find a great cup
everywhere one goes is pretty slim - a "miracle"...
steve
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21) From: Bearhair
"Ralph Cohen"  wrote:
<Snip>
   I don't understand your assertion that, given a GOOD cup of coffee,
most patrons wouldn't appreciate it. Most of us did, and that's what
got us started with this pursuit. Everyone I have ever made GOOD
coffee for has noticed the difference and loved it. Wasted on them?
Hardly. The question is whether it would be cost-effective, ie. would
their appreciation of the coffee translate into the willingness to pay
more to cover the cost?
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22) From: Jeffrey A. Bertoia
 
Angelo wrote
<Snip>
I generally agree.  I spent 3 years in Europe some of that time
in Italy.  It seemed that most every corner had a bakery or
drugstore that had a roasterie in it.  Each with its own Blend.
All the coffee was fresh and all the coffee was different.
There was no _bad_ coffee.  Even the espresso that came out of
vending machine at the office was better than what most cafes
serve in this country.
<Snip>
...
<Snip>
This is what I see as the real issue.  Think about the typical office in the
US.  We grab a cup of coffee on the way to a meeting sip on
it, and if we run out pour another out of the thermos on the
table.  Coffee has become what a cigarette used to be,
something to do.
In Europe, Italy in particular, one would go to a meeting with
bottled water and when it was time for coffee the meeting would
break espresso was served and everyone focused on there coffee.
There was no discussion until after the coffee had been drunk.
At meals it was the same way, coffee was always served as a
seperate course.  Never with dinner or dessert.  It was always
treated with respect and was never just part of the cuisine.
We Americans (in general) do not stop to smell the roses.
Coffee has become part of the background.
To address the supplier part of this thread (Why can't we
get good coffee?) I put forth the following.  Americans are
driven by mass marketing and profit not by Pride and Quality
of Service.
We don't have corner roasteries because the businesses aspire
to more profit which means centralized mass marketing.  etc...
We have a perfect example of a european style business right
in front of us.  Tom our 'Reluctant Retailer' manages his
business to less growth than what the market will bear....
Why?  Because he doesn't believe that he can sustain the
high quality through unbridled growth.
I have done the same with my company.  So this attitude is
prevalent but not universal.
I agree Angelo we have lost something.
ciao jeff
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23) From: Hugh Solaas
From Bearhair,
   I don't understand your assertion that, given a GOOD cup of coffee,
most patrons wouldn't appreciate it. Most of us did, and that's what
got us started with this pursuit. Everyone I have ever made GOOD
coffee for has noticed the difference and loved it. Wasted on them?
Hardly. The question is whether it would be cost-effective, ie. would
their appreciation of the coffee translate into the willingness to pay
more to cover the cost?
You are right on the mark, Bearhair - well said, my friend!  The rank
inexperience of some of the newbies around here leads to the condescendingly
elitist attitudes they espouse.
In the Seattle area, I personally know of three independent roasters whose
entire business is roasting and delivering fresh coffee to restaurants.
That means a hell of a lot of restaurants in this town are interested in and
do provide a pretty good cup of coffee. Now, whether the coffee they're
offering is up to the standards of our newfound experts, is a matter for
another discussion, but it beats the hell out of Folger's or Boyd's, and
it's a growing trend.  This is happening in the face of incredible
competition, which includes the offer of larger roasters like Starbucks and
Seattle's Best, for example, to supply free coffee and espresso making
equipment to establishments that sign contracts to buy their roasted coffee.
So, at least in this area, there are plenty of restaurants that brew and
serve a good cup of coffee.  I suggest that  the folks who complaing about
the quality of coffee at restaurants stop dining at Denny's.  And Bearhair
is right, ordinary folks can taste the difference.  Whether they're willing
to go out of their way to find it is another question.
--Hugh
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24) From: Steve
Hugh,
You must be a newbie to Seattle. I've dined at the finest restaurants here
and although I have occasionally enjoyed a decent cup none of them come
close to what I can get with a "fresh roast". One great thing about people
from the Northwest is we don't take ourselves too seriously. Most places
create a cup of coffee that's worth drinking and we don't raise our noses at
them if ours happens to be better.
But as usual, this post has strayed. A traveler is going to have a tough
time finding that perfect cup that's meets his arrogant tastes.
steve
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25) From: John

26) From: Hugh Solaas
Well, Steve,
I've been around Seattle for quite awhile (sigh).  Hardly a newbie.   I've
also been roasting coffee for awhile - long enough not to take myself (or
anyone)  too seriously, where coffee is concerned.  Making good coffee is
just cooking.
Call over to Black Swan in Redmond and get a list of their customers.  You
may find that the best coffee isn't necessarily being served in the "fine"
restaurants you patronize.  Next time you're out "fine" dining, check with
the chef to see what brand of coffee they are using.  You may be
surprised....
That same restaurant may be paying that chef 60 or $100k per year to create
the puffdoodles you munch on, but leaves the maintenance of equipment and
the brewing of coffee to the bus boy.
--Hugh

27) From: Bearhair
"Steve"  wrote:
<Snip>
   An insistence on a quality product, made with fresh ingredients and
prepared in a manner known to maximize its flavors, is not arrogance.
   I would no more accept a cup of bad coffee as I would accept a
serving of stale bread. There's just no excuse for that to occur,
other than "no one else complains".
   If that were the supreme driving force in all things, the world
would be a very sorry place indeed.
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28) From: Ralph Cohen
On Sun, 29 Apr 2001 08:26:24 -0700, Hugh Solaas wrote:
<Snip>
Your statement above is certainly one of the most condescending,
elitist and immature I've seen expressed on this list to date.  Are you
an inexperienced newbie here?
<Snip>
Bearhair was the one complaining, if I recall correctly.
<Snip>
My point exactly.  People _can_ taste the difference but unfortunately,
many of them either don't particularly like what they taste or they
don't think that the difference is worth the price.  When Taster's
Choice first started marketing freeze dried coffee in the early '60's,
they promoted it on the basis that it tasted much more like fresh
brewed coffee than the other instant coffees.  Many food critics agreed
with that claim, but after an initial surge, sales dropped off sharply.
 When the company conducted marketing research to determine the reason
why, they discovered that most people had gotten used to the relatively
flat taste of the regular instant coffees and consequently found that
Taster's Choice was too strongly flavored for their tastes.  A "New &
Improved" version was then created, which maintained the freeze-dried
crystals like the original but tasted more like regular instant coffee,
and that combination proved to be a success.
So, while I too wish that every restaurant served coffee comparable to
my home roasted brew, I nevertheless recognize that selling to the
least-common-denominator is often the most profitable course for a
business to take.  It doesn't particularly bother me, however, since I
generally just wait until I get home to fix myself a pot.  Besides,
there's only a limited amount of really good beans to go around and if
everyone wanted them, we'd be paying $50 a pound for good Costa Rican
instead of $5.
Ralph Cohen
rpcohen
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