HomeRoast Digest


Topic: false marketing ... (20 msgs / 595 lines)
1) From: Tom & Maria - Sweet Maria's Coffee
Hi all -
I wanted to get some feedback, and hear some comments on this...
Here's just the latest example of what I am talking about ... 
something I come across while researching backyard trees, of all 
things:http://www.arborday.org/shopping/Coffee/Coffee.cfmI get frustrated, very frustrated, with the marketing of "good 
conscience" that uses coffee. I know, it's about money, it's an easy 
way to generate some extra revenue.
  If you have an iota of knowledge about coffee, you will find such 
marketing to be patently false. The frustration is that I basically 
support, endorse, believe in the principles of these organizations. 
But shouldn't they be called on their inaccuracy? Why does the pitch 
have to be exaggerated or downright false? Should I/We email these 
people when we see stuff like this, or just chalk it up to 
(fill in the blank)?
Tom
-- 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
                   "Great coffee comes from tiny roasters"
            Sweet Maria's Home Coffee Roasting  -  Tom & Maria
                      http://www.sweetmarias.com                Thompson Owen george
     Sweet Maria's Coffee - 1115 21st Street, Oakland, CA 94607 - USA
             phone/fax: 888 876 5917 - tom

2) From: Michael Wascher
Tom,
Non-profit is big money. There are a number of universities that have 
MBA-like programs that are geared toward getting folks high-paying jobs in=
 
non-profit organizations. I'm sure that some of these folks are marketeers.
--MikeW
On 8/22/05, Tom & Maria - Sweet Maria's Coffee 

3) From: Alchemist John
I think something akin to this e-mail would be good.  Something 
explaining you support them, but not the exaggerated claims, that a 
label does not make the coffee great.  I am right there with you - 
why does it have to be exaggerated and slated.
At 18:09 8/22/2005, you wrote:
<Snip>
John Nanci
AlChemist at large
Zen Roasting , Blending & Espresso pulling by Gestalthttp://www.chocolatealchemy.com/

4) From: Brent - SC/TO Roasting
Taken as a whole, the advertisement is inaccurate.  But I think we lost
"truth in advertising" quite some time ago.  Specific statements, =
however,
could be considered accurate - if they stood on their own.  =
Unfortunately,
the point of marketing is to sell product, not to convey truths.
I'd compare this approach to SweetMaria's approach.  SM is not in the
"fundraising business" per se, but offers quality products, tried and =
tested
by the owners, and has built a solid business base with very little
advertising.  Most of it, I guess, is probably word of mouth (I know I =
talk
you guys up constantly) with the occasional media mention.
The Rain Forest Rescue (a noble cause, I'm sure) is not, however, in the
coffee business.  They are in the business of fundraising.  If that =
means
selling coffee beans using misleading statements that paint a =
"horrendous"
picture, they seem to be OK with it.  Is the rainforest in trouble?  =
Sure.
Are coffee plantations horrid?  Not all of them, I'd guess.  Are coffee
plantations responsible for denuding the rainforest?  No.  Or, at least =
deal
with the corporate deforestation of the rainforest before hitting on the
coffee growers.
Would I call them on it?  Probably not.  I was actually more upset about =
the
plagiarism of the SweetMaria's site.
Also, am I the only one who finds the statement "A plantation, of =
course,
needs a large, sunny, flat area" to be a huge assumption with a slight
racial tinge?  I can't find a single definition of plantation that =
includes
"large, sunny, flat area" as part of the defintion.  Sounds like =
someone's
education regarding plantations ended with their Civil War History =
class.
Brent
Roasting in an SC/TO
Espressing myself with a Via Veneto and LaPavoni
<Snip>

5) From: Jeff Braman
Tom,
People in all industries are at times blatantly untruthful to make dollars.
Some people want to believe that they are "helping" the planet or
mankind when buying a product.(sellers exploit this, obviously!)
I believe that running your business, honestly, as you do and
providing service and support and resource, set's a great example;
perhaps you also attract the type of repeat customers that you enjoy
and like!?
I have learned that there is "good" and  "bad" business and also good
and bad customers; I try my hardest to keep and attract my definition
of good.....................................
They have a need for my products
They have the ability to pay for my products.
They appreciate the quality of the product and the  honest ethical
service and support that my company and I provide.
I have learned to "walk" from many opportunities that don't fit the
above profile.
Most people appreciate honesty and support, in my "informal" surveys!
If I am honest with myself and my customers, am satisfied, Trying to
explain to others about ethics, honesty and good business practice to
those  that don't want to hear it, wastes my time and theirs. Some of
the best advice I ever recieved was "allow all  people to say, act and
feel" ; found out, that they don't much care what I think and they
will do as they please, anyway...........................but it sure
makes it easier for me!!
Regards,
jeffb

6) From: Tom & Maria - Sweet Maria's Coffee
<Snip>
I know ... and mostly I accept that. It's just that every so often 
the pill seems more bitter ...
And thanks for all the nice comments - I feel they are about 33% deserved ...
<Snip>
I found that statement to be especially odd, and unclear at best.
Michael is dead on - "non-profit" is parenthetical for sure.
AJ - boy, I could save a lot of time typing that!  - I just feel like 
emailing every time I read this stuff is , well, I can't think of 
another analogy ... peeing into the wind. And if you actually went 
looking for this stuff it could be a fulltime job. Why does coffee 
seem to attract such fiendishly false advertising? Doesn't it seem 
more of a target than other products (chocolate excepted! And on that 
note, how about that Hershey's going Californian on us?)
Tom
-- 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
                   "Great coffee comes from tiny roasters"
            Sweet Maria's Home Coffee Roasting  -  Tom & Maria
                      http://www.sweetmarias.com                Thompson Owen george
     Sweet Maria's Coffee - 1115 21st Street, Oakland, CA 94607 - USA
             phone/fax: 888 876 5917 - tom

7) From: Aaron
As far as I am concerned.  Its probably another tree hugging moron who's 
got their brain poisoned on the pot they are smoking and are set on a 
mission.
To even think you can talk sense into them with things like the truth, 
accuracy, possibly history, research etc.. is totally lost on them.  
Afterall they know everything, they said so, so therefore it's so.  
We can write them... or not, but somehow I doubt it'd make a bit of 
difference and you will end up with a screeching scathing reply of non 
believer treekiller, yadda yadda.
Whenever you see something that is preaching for a cause, yet has a 
hidden agenda, no matter how obvious, this agenda is, most of the times 
you are not going to steer them from their course easily.
yeah it angers you, because you know the truth, but until ignorance 
becomes painful... it's not worth the time to try to educate most of 
them.  youd probably be better off trying  to convince starbucks that 
they are selling burnt garbage and to change their style.
They are selling a sob story for money,  the truth doesn't tug at the 
purse strings quite as much as their boo hoo fest.
aaron

8) From: Dan Bollinger
<Snip>
Tom, I don't see the harm that you do, but then I suspect you may not see
the harm in issues that are dear to my heart either.  I read the page and
what I see are three non-for-profits working together for their mutual
benefit. Sure they make some outrageous claims about their coffee program,
but I suspect it is more from ignorance than meaness or greed.
In a later email you ask, "Why does coffee seem to attract such fiendishly
false advertising?  Well, let's see, its the world's second leading
commodity next to crude oil and you can't eat crude oil.  Considering how
little people know about their favorite beverage, I suspect it is as much
the consumer's fault. If they knew more, the hype would be a little smarter.
To me, in this specific case, 'caveat emptor' says it all.  imho, Dan

9) From: Oaxaca Charlie
--- Tom & Maria - Sweet Maria's Coffee
 wrote:
<Snip>
  OK. Feedback. A great deal of coffee is grown on logged
off land, and drenched in strong poisonous chemicals.
Central America comes to mind, and Colombia. A fair amount
of coffee is grown under at least some forest cover, and is
probably the only reason that that particular forest hasn't
been logged and turned into pasture for cattle and
goats.(the highlands of southern Mexico, for example). A
huge pile of coffee comes from never forested grass and
scrub land in Brazil. A significant amount(Africa,India ,
Indonesia)is grown amongst other garden crops. What was it
exactly that pushed you button so hard in that article? I
like shade grown coffee and wish there was more of it, even
though it's not always practical for the farmers. These
days much more forest is falling to make room for soy beans
and suburbs, than is being cut to grow coffee, but 100
years ago tropical forests were butchered wholesale for
coffee plantations. I like to support estates like MDLS in
Colombia who are spending a lot of cash to reforest their
land, even though they obviously lose lbs. per acre of
coffee. I haven't seen a many of those "flat plantations"
mentioned, but the lower elevation, clear cut, full sun
coffee farms are ones that use the most chemicals. Land
like that isn't going back into forest no matter what now.
If you can drive a tractor on it, and there's a year 'round
road to it, it's field crops, pasture or houses (or
businesses)forever.
<Snip>
money,> it's an easy  way to generate some extra revenue.
<Snip>
 Write them. Why not? Again--what exactly is so patently
false?(just askin') God knows forests are disappearing
fast, and most coffee plantations want maximum yield, so
that means less trees that take up space that could hold
coffee bushes. That tends to result in more fertilizer and
herbicides, erosion and water pollution, loss of
biodiversity....No?
 I certainly agree that coffee growing is just one of many
many offenders in tropical regions' pollution, erosion etc
etc, yet coffee gets picked on as if growing more of it in
forest shade could solve all of the Earth's environmental
problems. That *is* quite a pitiful delusion, if anyone
believes it.
 Respectfully,
  Charlie
                                         Oaxaca dreamin'
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10) From: Pecan Jim Gundlach
On Aug 22, 2005, at 9:11 PM, Aaron wrote:
<Snip>
Thanks Aaron,
     For providing an example of using marketing tools to  promote  
right wing  political lying.  Use no facts, just make sure you get  
the impression out there every chance you get that everything bad is  
associated with the left in some way.  The truth is that almost all  
the use of marketing and public relations for creating false  
understandings, that is lying, is done by Bush's corporate base to  
sell crap and Bush himself to lie us into war.
         Jim Gundlach

11) From: Gene Merritt
I missed this before, but I take it you are a TRUE BELIEVER of global
Warming and all of it's effects. What on earth in Tom's original posting
Could've provoked this bit of nasty right wing garbage.
Gene
 
On 8/22/05 10:11 PM, "Aaron"  wrote:
<Snip>

12) From: tom ulmer
Hey-
As far as I can tell they are probably a bunch of well intentioned (maybe a
bit misguided) individuals in search of like-minded individuals to further
their cause. I am thinking that since you are basically in tune with the
premise, ARE a subject matter expert, and could spare just a few moments...
maybe you could volunteer a SMALL amount of time to set the records
straight.

13) From: Brent - SC/TO Roasting
I was sorry to hear that Hershey's bought Scharffen Berger and Joseph
Schmidt.  A piece of one of Scharffen Berger's dark chocolate bars with a
cup of presspot is a real treat.  For gifts, people have loved getting a
pound of homeroasted and a Scharffen Berger bar.  I give both companies
about a year before quality starts to change.  Dreyer's quality started
going downhill fairly quickly after they were bought out by Nestle.
Fortunately, Fog City News in SF carries a nice variety of chocolate bars
from around the world.  A variety almost as varied as coffee:  cocoa
contents, cocoa butter contents, areas where the cocoa was grown or
processed.  
Brent
Roasting in an SC/TO
Espressing myself with a LaPavoni
<Snip>

14) From: Gene Merritt
Ditto for when Hersey's bought Friendly's Ice Cream, which originated
Out here in Wilbraham, Ma. In 1935. They wrecked some of the greatest
Tasting ice cream
Gene
On 8/23/05 8:31 AM, "Brent - SC/TO Roasting"  wrote:
<Snip>

15) From: Alchemist John
At 19:11 8/22/2005, you wrote:
<Snip>
Yeah, but it doesn't have the same ring :-)
<Snip>
Now that I mull it over, I think what bugs me most about this kind of 
thing is the claim that just by being shade grow automatically taste 
better, forgetting post processing altogether.  I have tasted good 
shade grown, but I have tasted baggy, bland shade grown too.  I have 
asked people what their coffee preference is, and I have received 
"shade grown".  When I tried to get more from them, it turns into 
"organic" and then "french roast" ARRRRRGGG.
<Snip>
Well, since you brought it up :-) that is something that makes me 
want to tear my own hair out.  People wanting organic, FT cocoa for 
no other reason than the "concept" of what it means - they don't care 
what it tastes like.  My organic beans sell hands down 2:1 better 
than my non-organic, but I turn down 3 times that in organic because 
it is sour and tastes like crap.  You taught me that is no way to run 
a business!!!
Anyway, I thought it was a sad day when ScharrfenBerger bought 
Hersheys. But then again, I have to say, it does not surprise me.  SB 
(the owner) always said the company was a business investment, that 
that was his focus, not the chocolate. And, now that I am "into" 
chocolate, I have found I classify SB a lot like (wow, same initials, 
hrrrrmmmm) *$ (SB).  I find they were great for the small chocolate 
industry, but frankly, they over roast their beans and very little 
varietal comes through.  I really don't care for SB (either one, same 
reason :-).
John Nanci
AlChemist at large
Zen Roasting , Blending & Espresso pulling by Gestalthttp://www.chocolatealchemy.com/

16) From: Gene Smith
<Snip>
Aww...c'mon, Jim...tell us how you *really* feel!  Us tree-hugging morons 
who have poisoned our brains on the pot we're smoking thank you!  Of 
course, my pot smoking is entirely in the past tense by about 20 years or 
so...but I'm pretty sure my brain remains poisoned 'cause I still think 
despoiling the planet is a bad idea.  This might be traceable to the fact 
that I don't expect to be whisked off to any alternate paradise - with or 
without hot-and-cold-running virgins - and therefore am concerned about not 
screwing up the only planet we actually have.  And I *have* been known to 
hug the occasional tree (they don't seem to mind).
Gene Smith
still able to roast coffee - in spite of the brain damage from 
non-sanctioned lifestyles

17) From: Oaxaca Charlie
--- Alchemist John  wrote:
<Snip>
 Well put, John. That claim that shade grown *has* to taste
better must be what got Tom so steamed. I should have read
the article more slowly before posting.
  Charlie
                                         Oaxaca dreamin'
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18) From: Tom & Maria - Sweet Maria's Coffee
Thanks for all the sane responses to my post - I am not particularly 
sure why that one pushed my buttons. You make good points and are 
correct. But at the same time, that text is false (or contains the 
bare minimum of truth - true in some cases, false in the majority of 
cases). Why did that bug me ... I dunno. End of a long day? Too much 
work? Actually, like I said, it's because I expect hyperbole and 
exaggerated claims ("the finest coffee" "Rich and smooth" "Roasted by 
monkeys" , what have you) from certain quarters. And I hope for 
something better from others. With text like this arbor day ad, both 
the crass, untrue commercial claims and the well-meaning 
"informative" claims are sounding a bit similar.
I decided to write them a note, and offer  (if they wanted) to write 
compelling AND true ad text for their page.
Tom
Most coffee is grown on plantations. A plantation, of course, needs a 
large, sunny, flat area. Rain forests must be stripped to make room 
for agribusiness.
Remarkably, shade coffee tastes better than sun-grown varieties. The 
sheltering forest produces nutrient-rich soil, protects the coffee 
plants from the harsh sun, and causes the coffee to mature more 
slowly and fully. As a result, shade coffee has a rich, complex 
flavor and a fine aroma.
Why don't more companies produce coffee in harmony with the forest? 
You guessed it ... profits.
-- 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
                   "Great coffee comes from tiny roasters"
            Sweet Maria's Home Coffee Roasting  -  Tom & Maria
                      http://www.sweetmarias.com                Thompson Owen george
     Sweet Maria's Coffee - 1115 21st Street, Oakland, CA 94607 - USA
             phone/fax: 888 876 5917 - tom

19) From: Edward Spiegel
At 10:26 AM -0700 8/23/05, Tom & Maria - Sweet Maria's Coffee wrote:
<Snip>
Nicely done!
--Edward

20) From: Spencer Thomas
On 23/08/05, Alchemist John  wrote:
<Snip>
When I roasted some coffee for my church's fund-raising auction, you
can be sure that I bought Organic, Fair Trade (Ethiopian -- my
favorite origin) coffee from Tom.  But I did NOT roast it to French. 
No sirree.  I followed Tom's recommendation, and roasted it in the
City - FC range.  Since I had to run about 5 batches to get the 3 x
1/2 pound I was auctioning, I made a melange.
What I figured was that the tree-hugging liberals in my
Unitarian-Universalist congregation (yup, that's me) would key in on
the "key words" (FT/O) and I'd "sneak" in some really good coffee,
too.
=Spencer


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