I just got a call from Swissmar, and was really disappointed to hear 
the following:
* Anthony Lemme is no longer with them
* Swissmar asked me to send back the unit, and said it would take "4 
to 6 week" for me to receive either a replacement or a repaired unit!
Now, I was under the impression that, in the past, Swissmar would 
immediately send a replacement for a defective unit, and get UPS to 
pick up the defective unit. Am I wrong? I asked to speak to the 
"supervisor", Julie, so we'll see how this ends up. Ciao,
             Renaud Dreyer
homeroast mailing listhttp://lists.sweetmarias.com/mailman/listinfo/homeroast

You are correct.

Very sad to hear that Anthony is no longer there...he's truly a likeable
fellow who enjoys engaging the customer.  Maybe we'll see him pop up at
another company and be instrumental in bringing us the next innovation in a
1lb roaster ;).  You are remembering correctly as to Swissmar sending
replacements.  On several occasions, I've heard of them sending a
replacement when the unit was under warranty.  Now, probably those cases
were ones where they decided it was necessary.  After you've been spoiled by
home-roasting, 4-6 weeks is a long time to be without the product, which is
ample reason to have a backup roaster.
Coffenut  :^)