<Snip>
I just talked to Julie, who called me back and was very nice and
accomodating. She told me that Swissmar had changed their policy on
returns because some people had received a replacement unit and never
returned the defective one. When I offered to give her my credit card
number as a guarantee, she accepted and told me she would send me a
new unit at the beginning of March (they're out now) and send a UPS
pick-up.
I certainly now feel a *lot* better about my purchase of an Alp (which
is an outstanding product, and gives me the body and sweetness I crave
for in my espresso) knowing that Swissmar still stands fully behind
their product. Ciao,
              Renaud Dreyer
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<Snip>
Yes... I think they are very reasonable over there at Swissmar, but I know
they have had some trouble with not receiving return roasters. If a problem
is clearly mechanical and dramatic, please let us know too. We can help.
Tom
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                  "Great coffee comes from tiny roasters"
           Sweet Maria's Home Coffee Roasting  -  Tom & Maria
                     http://lists.sweetmarias.com/mailman/listinfo/homeroast">http://www.sweetmarias.comhomeroast mailing listhttp://lists.sweetmarias.com/mailman/listinfo/homeroast