<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
Yes, it's too bad people *here* didn't listen to
Demming until years after the Japanese showed us how well they had learned and
how bad we needed to change.
As far as my opinion on Hearthware, they had more
than their share if infant failures with their roasters. Once you got one that
survived the first dozen roasts it usually lasted for a long time. And
as Tom said, they stood behind their product and customers.
I really don't think home roasting, Sweetmaria's
business, or this forum would be where it is if it hadn't been for the
Hearthware. There was a long time when they filled a nitch for us and they
offered pretty much the only roaster available. Of course there was still the
trusty popper, but not really another coffee roaster at an affordable price. For
people that do not want a HotTop or don't have an extra $600 to spend on coffee
stuff, I look forward to the new Hearthware units to take the place of the many
units currently in use that are just about worn out.
TerryF
Hope
you had a great
trip. As I said just recently, my HWP, which I got from you, was
a faithful friend for years. On your other point, Edward Demming taught
the Japanese all those years ago that it is less expensive to do it right the
first time. Too bad the rest of the Asian manufacturers haven't picked
up on that, yet.
Michael
|